Female Students’ Satisfaction about Role of University in Providing Facilities and Services

Authors

  • Nimra Waheed UMT, Lahore

Keywords:

University responsibility, services, facilities, female students, satisfaction

Abstract

The study was design to examine the provision of facilities and services to female students and their level of satisfaction by their university. The main objective of the study was to measure the satisfaction level of female students with the facilities and services that their university provides to its exclusive female students. The study population was comprised of Public University and private university. A random sampling technique was used to select a representative sample from the population and the sample size was 100. An instrument that was used as a tool for data collection from respondents was a questionnaire. The questionnaire consisted of three parts, which include facility provision, service availability and satisfaction level and a total of 47 items were included in the instrument. The collected data are tabulated, analyzed and interpreted in the light of the objectives of the study .

References

Azim, M. U., Hussain, Z., Bhatti, A. M., & Iqbal, M. (2020). ‘Observable Signals’ of Motivation ‎in Teaching-Learning Process. Journal of Communication and Cultural Trends, 2(1). ‎

Bolton, R. (1998). A Dynamic Model of the Customer’s Relationship with a Continuous Service Provider. The Role of Satisfaction. Marketing Science,45-65.

Dyson, P., Farr, A . and Hollis, N.S. (1996) . Understanding , measuring and using brand equity. Journal of Advertising Research, 36(6), 9-21.

E. Rowley, J. (1996). Customer compatibility management: an alternative perspective on. International Journal of Educational Management , 10 (4), 15-20. Kim, C., Jeong, Y., and Jeong, U. (2006). A study on the application of FMS for university campus facility demand management. J. Korean Inst. Archit. 22, 125–134.

Kotler , P., Lane, K.K., Koshy , A,& Jha , M(2009). Marketing Management –a South Asian Perspective. Pearson Publication. P:120

LeBlanc, G. &. (1997). Searching for Excellence in business Education: an exploratory study of customer impressions of service quality. International Journal of Educational Management , 11 (2), 72-79. Lee H., Cho C. (2008). A study on the efficiency management of national university facilities and spaces. J. Korean Inst. Educ Facil. Assoc. 15 21–32. OLUWUNMI Adedamola O et.al. (2015) . Comparative Analysis of Student’s Satisfaction with. Journal of Studies in Education, 5 (4),242-257.

Palacio, A.B., Meneses, G.D.& Perez Perez, P.J.,2002. The configuration of the university image and its relationship with the satisfaction of students . Journal of Educational Administration, 40(5),pp. 486-505. Reynolds, G., and Cain, D. (2006). Final Report on the Impact of Facilities on the Recruitment and Retention of Students. Alexandria: APPA Center for Facilities Research.

Richard,R.A. & Kleine,S.S.(2000). Customer Participation in Service Production and Delivery. In handbook of services marketing and Management .Eds. Teresa A. Swartz and Dawn lacobucci. Thousand Oaks: Sage, 111-125.

Zeithmal, V. A. (1998). Consumer Perceptions of Price , Quality , and Value: A means End Model and Synthesis of Evidence. Journal of Marketing , 52 (3), 2-22.

Downloads

Published

2024-03-30

How to Cite

Waheed, N. (2024). Female Students’ Satisfaction about Role of University in Providing Facilities and Services. Competitive Education Research Journal, 5(1), 18–34. Retrieved from http://cerjournal.com/index.php/cerjournal/article/view/123